website-care-plan-pro-plus

PRO PLUS PLAN

$495.00 / month

Our PRO PLUS PLAN* is perfect if you need your website secured, monitored, maintained & updated regularly with some fresh content or products and if you need someone watching your store front and taking care of your website-related customer service requests without bothering you!

  • Software Updates: Peace of mind that all your website software will be kept up to date.
  • Website Backups: Daily or weekly depending on the needs of your site.
  • Secure Backup Storage: You can rest easy that if anything ever goes wrong we can restore your website quickly.
  • Premium Security: We do our best to keep any nasty intruders out.
  • Site Monitoring: Our eyes are on your site regularly, making sure it’s performing at its best & alerting you if there’s an opportunity you might be missing!
  • Priority Support: We’re here when you need us & we care about your business AND your website. We ae typically available to you during normal business hours, Mon-Fri. Afterhours, Weekends, Holidays & in emergencies, we will do our best to attend to any urgent need as soon as possible, usually within 24 hrs or less.
  • 5 Development Hours: Add or update a page, blog post, product, article, photo or form, fix a glitch, perform repairs, etc.
  • Additional Design & Development Hours: 10% off the Regular Design & Development Hourly Rate
  • Handling of Website Related Customer Service Requests: Your customers will be able to email us (your webmaster) directly (via your website) if they are having an issue completing the checkout process, downloading, viewing a video, accessing their account, etc. Answering and fulfilling these customer service requests will count towards the hours included in this plan. If fulfilling customer service requests exceeds the scope of this plan, additional hourly fees will be negotiated, assessed and billed accordingly.

 

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* There may be a request that exceeds the scope of your Website Care Plan.  Zilk Inc. reserves the right to submit a separate proposal for such a project or request.

Monthly Service Plans will be charged automatically each month until plan is cancelled. There is no contract for any of these plans and you are free to cancel any time.